Hotel Restaurant Online have established this Privacy Policy to explain how it protects and manages the personal information that it collects from you (the customer) online.

1. Consent for Collection, Use and Disclosure
Your use of the Hotel Restaurant Online site and/or your registration for Hotel Restaurant Online products and services constitute your consent to the terms of this Privacy Policy. If you do not agree to the terms of this Privacy Policy, please do not use the Hotel Restaurant Online site.
Hotel Restaurant Online may occasionally update this Privacy Policy. When it does, Hotel Restaurant Online will also revise the “last update” date at the top of this Privacy Policy. In addition, Hotel Restaurant Online will seek a customer’s prior consent, by email, for any new uses or proposed disclosures of information collected from the customer prior to the change. Hotel Restaurant Online will notify customers by email of changes to this policy that will affect information collected from them in the future. In certain circumstances, however, Hotel Restaurant Online will not inform and obtain the consent of the customer, such as in connection with an investigation of a breach of an agreement, contravention of laws, an emergency where the life, health or security of an individual is threatened, the collection of a debt or in compliance with the request of a law enforcement agency or a court order.
A customer may withdraw his or her consent for collection, use and disclosure at any time by sending an email to admin@HotelRestaurantOnline.co.uk. Please note that, if you do, Hotel Restaurant Online may suspend its provision of products and services to you. When you unsubscribe, if you fall within the guarantee period for any Hotel Restaurant Online product or service and you request a refund, the guarantee will be honored.

2. Accountability
Hotel Restaurant Online collects, at the time of your registration and your sign-on to its web site, certain “personal information” (information that personally identifies you) including but not limited to your name, email address, home or work address, telephone number, and information about your computer hardware and software (e.g., IP address, operating system, browser type, domain name, URL, access times, and referring web site addresses).
Hotel Restaurant Online has implemented this Privacy Policy to protect personal information received from its customers, and to respond to any inquiries. The Privacy Policy also provides that Hotel Restaurant Online will use appropriate contractual means to establish a comparable level of protection for personal information which is sent for processing by third parties on Hotel Restaurant Online’s behalf.
Hotel Restaurant Online takes responsibility for your personal information very seriously, and ensures compliance with the principles in this Privacy Policy at all times.

3. Purposes for Collecting Personal Information
Hotel Restaurant Online collects and uses personal information for the following Identified Purposes:
• to understand customer needs regarding Hotel Restaurant Online’s services
• to develop and provide our web site and our products and services for our customers
• to fulfill your requests for products, services or information
• to communicate with customers and site visitors, when necessary, and to inform customers of upgrades, as well as of other products and services available from Hotel Restaurant Online, its affiliates and third parties
• to allow customers to access limited-entry areas of Hotel Restaurant Online’s site
• to personalise some of our services and products for you and to deliver targeted advertisements and offers from Hotel Restaurant Online and third parties
• to bill accounts and maintain payment records
• to comply with any applicable law, regulation, legal process or government request
• to respond to a legitimate claim, or to address our reasonable belief, that you are violating the rights of any third party or any of the agreements or policies that govern your use of the Hotel Restaurant Online site or any Hotel Restaurant Online product or service
• to protect the services, products or rights of Hotel Restaurant Online, including but not limited to the security or integrity of the Hotel Restaurant Online site,
• andto identify and resolve technical problems concerning Hotel Restaurant Online’s site, products and services.

Hotel Restaurant Online also uses personal information in an aggregate form (i.e., not individually attributable to you) for its business analysis, operational, marketing and other promotional purposes.

4. Limiting the Collection of Personal Information
Hotel Restaurant Online limits its collection of personal information to only that information which is necessary for the Identified Purposes. Hotel Restaurant Online does not direct its site to, nor does it knowingly collect any personal information from children under the age of thirteen.
When you visit the Hotel Restaurant Online web site, a cookie may be placed on your computer or the cookie may be read if you have visited the Hotel Restaurant Online site previously. Hotel Restaurant Online uses cookies to allow Hotel Restaurant Online to determine which products and services you have already purchased so that Hotel Restaurant Online does not provide redundant information to you, and, if you are an Hotel Restaurant Online affiliate, to track Hotel Restaurant Online sales made to customers referred by you so that you can receive compensation under our affiliate program. If you choose to not have your browser accept cookies from the Hotel Restaurant Online web site, you may not be able to view all the text on the screens, or to experience a personalised visit, or to subscribe to certain service and product offerings on the Hotel Restaurant Online site.

5. Disclosure, Processing and Retention
Hotel Restaurant Online does not sell, rent or disclose your personal information to anyone else, except:
• to Hotel Restaurant Online’s employees and service providers, acting on Hotel Restaurant Online’s behalf for any of the Identified Purposes
• as necessary if Hotel Restaurant Online has reason to believe that disclosure is necessary to identify, contact or bring legal action against someone who may be causing injury to or interference (either intentionally or unintentionally) with Hotel Restaurant Online’s rights or property, other users of Hotel Restaurant Online’s web site, products or services, or anyone else that could be harmed by such activities
• to respond to judicial process and provide information to law enforcement agencies or in connection with an investigation on matters related to public safety, as permitted by law, or otherwise as required by law.

Your information may be stored and processed in the United Kingdom, or in any other country in which Hotel Restaurant Online or its affiliates, subsidiaries or agents maintain facilities. By using this web site, you consent to any such transfer of information outside of your country.
After your account becomes inactive (that is, if you request to be removed from our database), Hotel Restaurant Online will keep your personal information in its archives. Your information will then be used only as necessary for tax reasons or to prove Hotel Restaurant Online’s compliance with any applicable law.

6. Accuracy of Personal Information
Hotel Restaurant Online will use reasonable efforts to keep customer personal information accurate for the Identified Purposes, and for minimising the possibility of making inappropriate customer decisions based on such information. Customers are responsible for informing Hotel Restaurant Online about changes to their personal information. You can do this by calling 01522 683462 or sending an email to admin@HotelRestaurantOnline.co.uk. Hotel Restaurant Online will use new or updated personal information it receives from customers to update its own records.

7. Security Safeguards
Hotel Restaurant Online will use reasonable efforts to protect customers’ personal information.

If Hotel Restaurant Online is not able to provide access to some aspect of a customer’s personal information, it will provide reasons for denying access such as; that by doing so would likely reveal personal information about a third party, or that it is confidential commercial information or attorney–client privileged communications, or that the information relates to a breach of an agreement or a contravention of law, or that its disclosure could reasonably be expected to threaten the life or security of another individual.
Customers have the right to request that inaccurate or incomplete information be amended as appropriate, by contacting Hotel Restaurant Online as described above. Hotel Restaurant Online will promptly correct such personal information.